With 54% of travellers now confident using AI to plan or book travel, ONYX Hospitality Group highlights the role hospitality plays in turning increasingly personalised travel plans into meaningful real-world experiences.
London, September 2026 – “Three days and two nights by the sea, easy to reach, with great local food.” Today, a prompt this simple can help shape an entire holiday.
Artificial intelligence is rapidly changing how travellers discover destinations and plan their time away. According to Skyscanner’s Travel Trends 2026 report, based on a survey of 22,000 travellers worldwide, 54% are confident using AI to help plan or book their travel.
But while AI can help travellers define their ideal trip in seconds, it cannot create the experience itself.
The memories that ultimately define a journey still happen in the real world: discovering a neighbourhood, tasting something for the first time, connecting with local people, spending uninterrupted time together or simply finding somewhere to slow down.
For ONYX Hospitality Group, this shift towards increasingly personalised travel reflects the thinking behind its consumer promise, More of What You Love – recognising that the perfect trip means something different to every traveller.
Across four distinctive hospitality brands – Amari, OZO, Shama and Oriental Residence – ONYX provides different ways to experience a destination, enabling travellers to turn what they are searching for on screen into experiences that reflect how they actually want to spend their time.
For travellers who want to feel the destination: Amari
For those asking AI to find somewhere rich in local culture, food and experiences, Amari, ONYX Hospitality Group’s upper-upscale brand, offers a deeper connection with place.
Guided by its brand essence, Transforming Every Stay with Local Soul That Lasts, Amari brings destinations to life through Local Flairs, Curated Perspectives, Ari Service, and Soulful Gatherings & Inspired Exchange.
From local flavours and cultural encounters to thoughtful recommendations and warm Thai hospitality, the experience is designed to help guests discover more of the destination while creating memories that remain long after they leave.
For travellers who want to get out and experience more: OZO
Some travellers want less complication and more freedom to explore.
OZO, ONYX Hospitality Group’s lifestyle brand, is designed around comfort, energy and flexibility, providing well-considered rooms, seamless connectivity and lively shared spaces that make it easy to rest, recharge and head out again.
Whether the plan is a packed weekend of discovery or simply enjoying the destination at an individual pace, OZO makes the hotel an effortless base for experiencing more.
For travellers who want to live like a local: Shama
As AI makes it easier to plan longer and more personalised stays, Shama responds to travellers who want time to settle into a destination rather than simply pass through it.
Guided by The Joy of Living, Shama combines the familiarity and comfort of home with opportunities to connect with the surrounding neighbourhood and community.
Guests can live, work and unwind naturally, gradually discovering the places, people and everyday rhythms that transform an unfamiliar destination into somewhere that begins to feel like home.
For travellers who want to slow down: Oriental Residence
For travellers whose ideal prompt includes tranquillity, privacy and space to recharge, Oriental Residence offers a different interpretation of luxury.
Guided by its brand essence, Peace of Mind, and The Art of Intuitive Refinement, Oriental Residence combines residential comfort with thoughtful, discreet hospitality.
Its Invisible Hand service philosophy anticipates guests’ needs without intruding on their personal space, creating a Sanctuary of Restoration where they can pause, recharge and find balance amid the pace of modern life.
From personalised search to personalised experience
AI may be making travel planning faster, smarter and increasingly personalised, but the rise of technology is also encouraging travellers to think more carefully about something fundamentally human: what do I actually want from my time away?
For one traveller, the answer might be discovering a destination through its food and culture. For another, it might mean exploring from morning until night, living like a local for several weeks, or doing very little at all.
That diversity sits at the heart of More of What You Love.
As technology becomes increasingly sophisticated at helping travellers decide where to go, ONYX Hospitality Group is focused on what happens next – creating the places, experiences and human connections that turn the trip imagined on screen into one worth remembering.
Source: Skyscanner, Travel Trends 2026 – The Future of Travel & Tourism. Survey of 22,000 travellers worldwide.
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About ONYX Hospitality Group
ONYX Hospitality Group is an established hospitality management company with deep expertise across the Asia-Pacific region. Its complementary portfolio of brands — Amari, OZO, Shama and Oriental Residence — is designed to meet the varied needs of business and leisure travellers. Beyond accommodation, ONYX also operates spa and food and beverage businesses. Drawing on more than six decades of management experience, the Group combines internationally recognised standards with the operational agility to respond effectively across diverse markets. By building enduring relationships with like-minded business partners, ONYX Hospitality Group creates distinctive experiences in a dynamic and competitive sector while responding to the evolving expectations of today’s travellers.
More information: www.onyx-hospitality.com
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